Consumers in the European Union have the right to withdraw from a distance purchase under Directive 2011/83/EU and the Spanish consumer law that implements it (Real Decreto Legislativo 1/2007). This page explains how to do it with ARADOR IMPORT S.L. and what applies to business customers.
Right of withdrawal for consumers
You have the right to withdraw from this contract within 14 days without giving any reason. The period ends 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. When one order arrives in several parcels, the period runs from the day you receive the last one.
To exercise the right of withdrawal, inform us, ARADOR IMPORT S.L., C/ Concejo de Vegadeo 2, bajo G, 33204 Gijón, Asturias, Spain, e-mail info@agrodiler.com, phone +380 50 364 66 46, of your decision by a clear statement, for example a letter or an e-mail. You are free to use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is sufficient to send your notice before the period has expired.
Effects of withdrawal
If you withdraw, we reimburse all payments received from you, including the costs of delivery (except the supplementary costs of a delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we are informed of your decision. We use the same means of payment you used, unless you expressly agree otherwise; you will not incur any fees for the reimbursement.
We have the right to withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier.
Send the goods back without undue delay and no later than 14 days from the day you informed us of the withdrawal, to the return address we give you in our reply. You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Checking a bearing or a part and its dimensions is fine. A part that has been fitted to a machine, pressed onto a shaft or run has lost value, and we deduct that loss from the refund.
When the right of withdrawal does not apply
Under Article 16 of Directive 2011/83/EU and Article 103 of the Spanish consumer law, the right of withdrawal does not apply to:
- goods made to your specifications or clearly personalised;
- goods that, after delivery, are by their nature inseparably mixed with other items.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract (Annex I(B) to Directive 2011/83/EU).
- To: ARADOR IMPORT S.L., C/ Concejo de Vegadeo 2, bajo G, 33204 Gijón, Asturias, Spain, e-mail info@agrodiler.com, phone +380 50 364 66 46
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
Legal guarantee of conformity
For consumers, we are responsible for any lack of conformity that exists when the goods are delivered and appears within 3 years of delivery (article 120 of Real Decreto Legislativo 1/2007, as amended by Real Decreto-ley 7/2021). A defect that appears within 2 years of delivery is presumed to have existed at delivery; you do not have to prove it.
You choose between repair and replacement, free of charge, including the cost of sending the goods to us. If neither is possible, or neither is done within a reasonable time, you have the right to a price reduction or to terminate the contract and get your money back.
The guarantee does not cover wear from normal use or damage from incorrect fitting, lubrication or operation outside the limits set by the manufacturer.
Business customers
There is no statutory right of withdrawal for purchases made for a trade or business. A return of goods in perfect condition is possible by agreement with your manager.
Under articles 336 and 342 of the Spanish Commercial Code, report visible defects or a missing quantity within 4 days of receiving the goods, and hidden defects within 30 days. Defective goods are repaired, replaced or credited.
How to report a return or defect
Write to info@agrodiler.com with the order or invoice number, the item, the reason, and photos if the goods are defective or damaged. We reply with the next steps and the return address.