These terms apply to sales by ARADOR IMPORT S.L. to customers in the European Union through www.agrodiler.com. They cover consumers, who buy for purposes outside their trade or profession, and business customers. Where a rule applies to only one of them, the text says so.
The seller
ARADOR IMPORT S.L., tax ID (NIF) B72830631, EU VAT number ESB72830631, C/ Concejo de Vegadeo 2, bajo G, 33204 Gijón, Asturias, Spain. E-mail: info@agrodiler.com. Phone numbers are on the Contacts page.
How an order becomes a contract
The site does not take payments. You send us an order request by e-mail, by phone or through the site, with the part numbers, quantities and delivery country. A request does not oblige you to buy.
A manager checks availability and replies with a quote: items, prices, VAT, delivery cost and delivery time. The contract is concluded when you accept the quote and we confirm the order in writing, by e-mail or with an invoice. Until then either side is free to withdraw from the deal.
The contract is concluded in English. We keep a copy of the quote and the order confirmation and send it to you on request.
Prices, VAT and payment
Prices are in euros and include VAT. The minimum order value and the free delivery threshold are calculated excluding VAT; the minimum order is €49 excluding VAT.
VAT applies to every order, including orders from VAT-registered businesses. The VAT of your delivery country is included in the price; the cart and the quote show it as a separate line within the total.
You pay against our invoice; the payment method is agreed with your manager. The price in a confirmed order does not change.
Delivery
We ship from our warehouse in Poland to the countries of the European Union. The delivery cost follows the rules on the Delivery page; the delivery time for your order is stated in the quote.
For a consumer, the risk of loss or damage passes when you or a person you name receive the goods. For a business customer, it passes when we hand the goods to the carrier, unless the quote says otherwise.
Check the parcel on delivery. If it is damaged, note this with the carrier and send us photos.
Right of withdrawal
A consumer has the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason. Business customers do not have this statutory right. The procedure, the exceptions and the model withdrawal form are on the Returns page.
Legal guarantee
We are responsible for any lack of conformity of the goods. For consumers the legal guarantee lasts 3 years from delivery under Spanish consumer law. Business customers report defects within the periods of the Spanish Commercial Code. Details are on the Returns page.
Liability and force majeure
Each party is liable for failing to perform the contract. Towards a business customer, our liability for indirect damage, such as lost profit or machine downtime, is excluded unless we caused it with intent or gross negligence. This limit does not apply to consumers.
Neither party is liable for a delay caused by events outside its control, such as natural disasters, war, strikes at carriers or decisions of public authorities. Deadlines are extended for the duration of such an event.
Applicable law and disputes
Spanish law applies. A consumer keeps the protection of the mandatory rules of the country where they live and is free to bring a claim before the courts of that country. For contracts with business customers, the Spanish courts have jurisdiction.
Send complaints to info@agrodiler.com. We confirm receipt and reply within one month at the latest. Consumers also have the right to turn to the consumer authorities of their country.